The Maryland, Northern Virginia, And Washington DC Businesses Owner’s Guide To I.T. Support Services And Fees
What You Should Expect To Pay For I.T. Support For Your Business
(And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)
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Read This Guide and You’ll Discover:
The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
The common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.
Professional And Responsive
I have worked with many IT companies over the years, but nothing compares to MCS. They’re professional, responsive, and super knowledgeable.
Customer Driven And Professional
We started using MCS a few years ago. We are located in Baltimore, and I wouldn’t recommend anyone else for your business. Steve and the rest of his staff are customer driven, professional and are always very responsive.
All Issues Have Been Resolved Same Day
The biggest benefit since we moved to MCS is our stress level has dropped. The ease of knowing that the team will take care of the problem and solve it. MCS always picks up the phone calls quickly and immediately helps, and they get the job done within the day we have the problem. We have never had a problem getting an issue resolved, no matter how small or large. All issues have been resolved same day with no added bills or surprises.
MCS Is A Great Asset To Our Company
It is helpful that I no longer have to handle all the IT things anymore! MCS has more knowledge than I do especially with all new technology. We have only use MCS, prior to them I handled the IT. However, at my past company, MCS is more responsive and way more hands on. MCS is a great asset to our company for all our IT needs, and I would recommend them.
Response Time To Resolving An Issue Is A+
The biggest difference between MCS and other companies is reliability. Knowing that when I call MCS someone knowledgeable is always there to answer and ready to help! Your response time to resolving an issue is A+ and the fact you are local and can come on site is always a plus. I have worked with other companies where it could take days for them to come back to us. Choosing MCS will alleviate all your IT headaches!
A Human Being Answers The Phone
Since bringing on MCS all of our requests and calls are quickly answered and resolved. A human being actually answers the phone! If you are looking for a MSP, Maryland Computer Service is the best choice because you get immediate honest answers without waiting for someone to call you back days later.