Remote Technical Support
for MD, Northern VA & DC-Area Businesses
Get Back to Business with Remote IT Support
In today’s fast-paced world, downtime from your computer or IT network can lead to loss of work, productivity, and revenue—something no company wants or can afford. In a world where almost all business relies on properly functioning computers, networks, servers, and other IT equipment, reliable, efficient, and cost-effective technical support is vital.
At Maryland Computer Service, we offer remote technical support, meaning we can help resolve almost any computer issue via remote tech support. These include:
- Virus removal
- Scanning for spyware
- Driver installation
- Software installation
- Software upgrades
- Some hardware diagnosis
- And more!
How Does Remote Support Work?
There are many ways an IT specialist can provide remote support. The most important factor to consider is a reliable internet connection. As long as you have an internet connection, we can connect to your computer and see exactly what you see as if we were sitting right next to you! Our remote support is performed over a secure connection, and we always ask for permission to see and access your computer during each support session. Using remote technology allows us to quickly see and resolve the problem without wasting any time.
We offer our remote technical support service as part of our monthly service contract, or it can be used as needed. If seeking remote technical support on an as-needed basis, please call 301-202-6521 or contact us for our current rate.
Benefits of Remote Technical Support
Instead of calling an IT company to come inspect your computer or going to a support specialist, remote technical support eliminates the need for travel. We can connect to your computer from anywhere at any time. You’ll receive technical support from an industry expert almost instantly.
Eliminate travel expenditures (such as gas) and don’t waste company money on bringing an IT professional into your place of business, which could result in expensive fees from hourly wages, depending on the severity of your issue.
When you receive remote assistance from a certified IT professional, you can rest assured your issue will be resolved in a timely manner. We work with clients in many industries, so we know just what it takes to resolve your problems and get your business back online as quickly as possible.
Why Choose Maryland Computer Service?
At Maryland Computer Service, we offer our clients professional remote technical assistance they can depend on. Our real-world experience and dedication to excellent customer service set us apart from the competition. We are a Microsoft Certified Partner, a Microsoft Small Business Specialist, and HIPAA-compliant.