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How IT Support Companies Charge For Their Services – Part 2 Of 2

How IT Support Companies Charge For Their Services – Part 2 Of 2

Building on our previous discussion, we’re delving into a question frequently asked by new clients: “What are your charges for IT services?” In our last blog post, we explored the prevalent service models—break-fix and managed IT. Now, let’s unravel the actual fees, providing insights into industry averages based on a recent survey by Service Leadership, a reputable consulting firm in the IT services sector.

1. Hourly Break-Fix Fees:

Most IT services offering break-fix solutions charge between $150 and $250 per hour, requiring a minimum one-hour commitment. Discounts may be available for pre-purchased block hours. Ideal for microbusinesses with straightforward IT needs and no sensitive data hosting.

2. Project Fees:

For one-time projects, fees vary based on project scope and complexity. When seeking quotes for a project, ensure:

  • A detailed scope of work with clear success criteria.
  • A fixed budget and time frame for completion to prevent unforeseen billing for contingencies.

3. Managed IT Services Fees:

Managed IT services quote monthly fees based on devices, users, and locations. Average per-user fees range from $146.08 to $249.73 per month. Operational maturity often correlates with higher fees, reflecting enhanced capabilities in cybersecurity, compliance, and additional services like CIO guidance and dedicated account management.

Considerations for Managed IT Services:

  • Operational maturity leads to higher fees but often ensures more robust and secure services.
  • Cheaper MSPs might compromise on quality, omitting critical security and backup services.
  • Paying top dollar doesn’t guarantee excellence; careful consideration of offered services is essential.

Are you done with ongoing IT problems, downtime and ineffective systems? Then it’s time you gave us a call and let us deliver the responsive, quality IT support you want with friendly, US-based techs who are both knowledgeable and easy to work with.

Schedule your free initial consultation with one of our senior advisors by calling us at 301-202-6521 or going to

On this call, we can discuss your unique situation and any concerns you have and, of course, answer any questions you have about our services and how we might be able to help you. We are also happy to provide you with a competitive bid.

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