Skip links

Essential Checklist: Is Your IT Support Holding You Back?

Essential Checklist: Is Your IT Support Holding You Back?

In today’s digital age, technology plays a pivotal role in driving business efficiency and productivity. However, when IT issues arise, they can bring operations to a grinding halt, resulting in significant losses. From downtime during service outages to the frustration of dealing with recurring tech problems, the impact on your bottom line can be substantial.

To avoid the pitfalls of inadequate IT support, it’s crucial to assess whether your current provider meets essential criteria. Here’s a checklist to help you evaluate your IT support:

  1. Prompt Response: Does your IT company answer calls promptly, especially during emergencies, with a response time of 30 minutes or less?
  2. Accessibility: Are they easily reachable and responsive within an hour for non-emergency issues?
  3. Proactive Maintenance: Does your IT company proactively monitor, patch, and update your network’s security settings daily or weekly to prevent potential vulnerabilities?
  4. Comprehensive Backup: Can they provide proof of backing up all your data and devices to ensure data integrity and disaster recovery?
  5. Regular Meetings: Do they conduct regular meetings (at least quarterly) to review network performance, ongoing projects, and suggest improvements?
  6. Transparent Invoicing: Do their invoices clearly outline services rendered, ensuring transparency in billing?
  7. Clear Communication: Do they communicate in understandable terms, avoiding technical jargon, and are they proactive in addressing your concerns?
  8. Cybersecurity Awareness: Do they actively discuss cybersecurity measures, offer ransomware protection recommendations, and provide employee training to prevent scams?
  9. Network Documentation: Have they provided complete network documentation, or are they withholding essential information, leaving you helpless in case of emergencies?
  10. Professionalism: Are their technicians punctual, dressed professionally, and do you feel comfortable working with them?

If your current IT support fails to meet these criteria, you could be paying for substandard service that jeopardizes your data security and productivity. Addressing these deficiencies is crucial to safeguarding your business operations and reputation.

Don’t let inadequate IT support hold your business back. Take proactive steps to ensure you have a reliable and responsive IT partner that prioritizes your business needs and safeguards your technology infrastructure.

If that’s the case, then it’s time you see what else is out there and make sure you’re getting what you pay for. Anything less is a liability to your business.

To schedule a free 10-minute discovery call to see how we can get rid of your tech issues, go to or call us at 301-202-6521.

Join the Discussion